Refund policy

Open Road Supply Co. Return & Refund Policy

At Open Road Supply Co., we want you to feel confident in your purchase. Because our marketplace carries both our own products and products from partner brands, our return and refund policies vary depending on the item you purchased.

1. Third-Party (Partner Vendor) Products

Products sold by third-party partner vendors through the Open Road Supply Co. marketplace are subject to the individual return and refund policies of that specific vendor. Open Road Supply Co. does not control or override third-party vendor return policies.

We highly advise checking the vendor’s refund policy on their respective website before making a purchase.

How to return a third-party item: If you need to return an item from a third-party brand, please reach out to us via our Contact Us form. We will initiate a three-way conversation between you, Open Road Supply Co., and the partner brand to assist you in following their specific return guidelines.

2. Open Road Supply Co. Products

For all products sold and fulfilled directly by Open Road Supply Co., we offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return for a full refund.

Return Conditions & Fees:

  • Item Condition: To be eligible for a return, the item must be in the exact same condition that you received it: new, unworn or unused, undamaged, with original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

  • Restocking Fee: $0.00 (We do not charge a restocking fee).

  • Return Shipping Costs: Customers are responsible for the actual cost of return shipping. Open Road Supply Co. does not provide free return shipping labels.

How to Initiate a Return:

  1. Submit a return request through our Contact Us form or email us at info@openroadsupplycompany.com.

  2. Once your return is authorized, securely package your item.

  3. Ship the item to our return facility using a carrier of your choice:

    Open Road Supply Co. - Returns 2109 Florida St #3 Huntington Beach, CA 92648

Please note: Items sent back to us without first requesting a return authorization will not be accepted.

After 30 Days Refund requests submitted more than 30 days from the delivery date are handled on a case-by-case basis. While refunds are not guaranteed outside of the 30-day window, we will always do our best to take care of you.

3. Refunds Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Refund Timeline: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

  • Processing Delays: Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@openroadsupplycompany.com.

4. International Orders

International orders are not eligible for returns, exchanges, or refunds. Please double-check compatibility and your shipping address before placing your order. If a shipment is refused due to unpaid duties or taxes and is returned to us, any recoverable refund may be reduced by return shipping costs and related fees.

(EU Customer Exception: If your merchandise is being shipped into the European Union, you legally have the right to cancel or return your order within 14 calendar days of receipt for any reason. The item must still be unworn/unused, with tags, and in original packaging.)

5. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible. (If an item arrives defective or damaged, please specify this in your email so we can assist appropriately).

6. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Please get in touch if you have questions or concerns about your specific item.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Questions or Support?

If you’re unsure whether your product was sold by Open Road Supply Co. or a partner vendor, or if you need help starting a return, please reach out via our Contact Us form and our team will be happy to assist you!